Warranty Policy

Effective Date: May 2026

Thank you for choosing the www.surmoto.com. We stand behind the quality of our electric motorcycle and want you to ride with confidence.

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Warranty Coverage

Warranty period starts from the date of delivery.

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What Is Covered

• Manufacturing defects in materials or workmanship

• Functional failure under normal, intended use

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What Is Not Covered

• Normal wear and tear (tires, brake pads, belts, bulbs, etc.)

• Damage caused by misuse, accidents, or improper modifications

• Damage from improper charging or use of non-approved chargers

• Water damage beyond rated IP protection level

• Cosmetic issues (scratches, dents, paint fading)

• Routine maintenance and adjustments

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How to Make a Warranty Claim

1. Contact us at service@surmoto.com with your order number and a description of the issue

2. Provide photo or video evidence clearly showing the defect

3. Our team will review your claim within 3 business days

4. If approved, we will guide you through the repair or replacement process

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Shipping for Warranty Claims

• Customer pays for shipping the defective part/unit to our service center

• Surmoto pays for shipping the replacement part/unit back to the customer

• For major components (motor, battery, frame), we may request the original part be returned for inspection

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Important Notes

• This warranty is non‑transferable and applies only to the original purchaser

• Any third‑party repair or modification voids this warranty

• We reserve the right to determine whether a defect is covered under this policy

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Contact Us

For any warranty questions or claims:

📧 service@surmoto.com
📍 Paris, France