FREQUENTLY ASKED QUESTIONS

Surmoto specializes in high-performance electric motorcycles and riding accessories. Our featured Aptum AP-8F combines powerful electric performance, off-road capability, and modern technology for riders who love adventure.

The Aptum AP-8F features a 10 kW peak motor, a 72V 40Ah LG lithium battery, up to 120 km of estimated range, and adjustable suspension. It's designed for exciting riding experiences across different terrains. Actual range depends on riding conditions, speed, terrain, and rider weight.

Yes. The Aptum AP-8F has EEC approval and comes with a Certificate of Conformity (COC) to support vehicle registration. Please check your country's licensing, registration, and road-use requirements before riding.

Our electric motorcycles are shipped from Paris, France. We currently deliver to European Union countries, with estimated delivery times of 3–7 business days within France and 4–10 business days to other EU destinations.

Yes! We offer free shipping to EU destinations. There are no additional customs duties or import taxes for EU deliveries. The price displayed at checkout is the price you pay.

We offer a 30-day return request period from the delivery date. To qualify, the motorcycle must be unused, have less than 10 km on the odometer, and be returned with its original packaging, accessories, and documents. Return shipping costs are the customer's responsibility. Please contact our support team before sending anything back.

Yes! We provide a manufacturer's warranty covering major components:

• Frame: 24 months
• Electric motor: 24 months
• Battery and controller: 12 months
• Charger: 12 months
• Suspension, brakes, and other electrical components: 6 months

The warranty starts from the delivery date and covers eligible manufacturing defects and functional failures under normal use.

We're happy to help! For product questions, order updates, technical assistance, or after-sales support, please contact us at service@surmoto.com. Our team will be glad to assist you.