Privacy Policy

At Surmoto, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping/billing address

  • Order Information: Products purchased, order number, payment details (processed securely by third-party payment gateways)

  • Technical Information: IP address, browser type, device information, cookies

  • Communication Information: Messages you send us via email or contact forms

How We Use Your Information

We use your information for the following purposes:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve our website and products

  • Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Shipping carriers (FedEx, GEODIS, etc.), payment processors, email services — only to the extent necessary to perform their services

  • Legal Compliance: When required by law or to protect our rights

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights (GDPR Compliance)

If you are located in the European Union, you have the following rights under GDPR:

  • Right to Access: Request a copy of your personal data

  • Right to Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your personal data

  • Right to Restrict Processing: Limit how we use your data

  • Right to Data Portability: Receive your data in a structured format

  • Right to Object: Object to certain data processing

To exercise any of these rights, contact us at service@surmoto.com.

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

Children's Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

📧 service@surmoto.com
📍 Paris, France